Metropolitan Mechanical Contractors, Inc.

MMC - Metropolitan Mechanical Contractors, Inc.

Metropolitan Mechanical Contractors is a single-source commercial mechanical contractor based in the Twin Cities, MN. Their project list includes the Mall of America and Target Field.

Compliance-friendly Processes Cut Reporting Processing Time From 20 Hours to 30 Minutes

The Challenges

  • Reporting to demonstrate OFCCP compliance was difficult
  • Employee performance was hard to track against previous years
  • Manual processes were cumbersome
  • Wanted to spend less time collecting audit-related documents

The Results

  • All hiring-related activities are now centralized and reportable
  • Jobs are distributed to niche job boards specific to their industry resulting in more qualified candidates
  • Spent an average of 20 hours collecting audit-related documents each year
  • Managers spend 30 minutes pulling all audit-related reports each year

Building the Twin Cities

When Metropolitan Mechanical Contractors (MMC) was founded in 1963, the Twin Cities-based federal contractor could only dream about completing major projects like the Mall of America and Target Field — but that’s exactly what they did. MMC’s passion for designing, building and servicing complex mechanical systems has led them to work on a collective 300,000 projects to date.

With their prestigious accolades and ever-growing project load, Manager, Talent Management, Jim Lee, knew there had to be a better way to set his workforce up for success for years to come. Lee joined MMC in 2016. At the time, vital functions like recruiting and performance management were conducted via paper documents and excel spreadsheets.

Sick of spreadsheets

“There was no good way to pull data together without wasting a lot of time,” said Lee.

While many of their 600 employees come from the local union hall, MMC hires ten to 15 full‑time employees per year. Their steady growth inspired Lee to find a recruiting solution to attract employees and a performance management system to develop and retain them.

“We evaluated 3-4 companies and BirdDogHR was easier to configure to our needs. It isn’t an enterprise system trying to serve small companies; it’s tailored towards smaller companies and can scale up to fit our needs as we grow,” said Lee.

In an effort to increase efficiency, Lee and his team knew whatever system they decided on needed to be straightforward. He didn’t want employees to spend a lot of time learning the system. Instead, he wanted them spending time putting good, accurate data into an easy-to-use system.

OFCCP requirements fulfilled at last

As a federal contractor, MMC needs to stay within compliance for the Office of Federal Contract Compliance Programs (OFCCP).

Previously MMC’s controller would begin collecting year-end audit documents about a month before the new year. There was excessive back-and-forth to gather the correct information, and many times hiring managers couldn’t remember details about hiring decisions from months back. The process took about 20 hours over a month’s time to pull all the data together.

“It slowed down our audit process and took a lot more time than it needed to,” said Lee.

After implementing BirdDogHR, MMC’s controller now spends 30 minutes collecting audit-related materials each year and can spend more time on improving strategic processes. “We are so happy with the amount of time we’ve saved using BirdDogHR,” said Lee.

Perfecting Performance Management

Conducting performance evaluations on Excel spreadsheets didn’t allow Lee to track improvement from previous evaluations or review overall trends.

“BirdDogHR Performance Management has helped us identify high-level trends. This is extremely important for developing strategic training programs in the areas our employees may fall a little short on.”

Another win for Lee is the ease of use within the performance management system. After three years of using BirdDogHR Performance Management, employees now teach each other to use the system. He’s only had to reset a handful of passwords and beyond that, hasn’t had questions or problems with his staff using BirdDogHR.

Responsive support

Lee and his team are impressed with the support they receive from BirdDogHR.

“Everyone on the BirdDogHR team has been great to work with and fast at resolving issues if they arise,” said Lee. “Support is a definite plus, but to me it’s an even bigger plus that we don’t need to use the support team often. We rarely have questions that can’t be solved intuitively or in the Customer Community.”